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Casa Security Pty Ltd

We are one of the largest, privately owned Security Companies in Perth and Western Australia. At Casa, we are committed to providing a range of total security and alarm solutions for commercial and industrial applications and home owners alike.

Google Rating

4.7

Casa Security

4.7

Bruce James

06:00 13 May 19

BEWARE - deal with this company AT YOUR PERIL ! They have attempted to carry out a conversion of an existing operational DSC security system to a new Bosch system due the failure of the old technology of the DSC equipment to meet the demands of NBN. With the consent of the Business Manager, I pre installed much of the system with the installer being left with installing 3 keypads, changing resistors in the sensors and installing an external module. A 3-4Hr installation lasted all day with the installer leaving totally confused. I was issued directives by the Business Manager to modify my professionally installed security cabling before a revisit as I was told this was the likely cause of the installation problems. Only one of the installed 3 keypads worked, one of the 3 keypads being a 7” LCD Touch screen monitor which cost over $400. After the installer left, I swapped the "faulty" LCD keypad with the other operational LCD keypad. The operational keypad worked in the position of the "faulty" keypad - a basic investigative exercise which disproved their analysis of the origin of the fault which they blamed on the existing cabling. I am a retired Telstra radio technician. Upon inspection, the 7” Touch keypad had the 4 wires jammed between the close fitting rear wall mounting bracket. The Touch screen was extremely difficult to remove as the body had been bent over the soldered wiring to fit into the close fitting rear mount. I set about rebating into the brickwork the associated 7” Touch screen cabling using the pre provisioned Bosch cut-out in the rear wall mounting bracket intended for that use. The 7" Touch screen then slid into the rear wall mounting bracket with ease. I advised the Business Manager by email of my findings and action – he could not/would not arrange for a revisit by the installer for APPROX 10 DAYS. On his return and faced with the evidence, the installer then proceeded to reset the Bosch motherboard CPU and reprogram the system – amazingly, it all worked !! After a few weeks, the 7” Touch screen stopped working. I advised the company by email. I reconnected the power to the Touch screen and commenced a period of evaluation. After about another week, the 7” Touch screen failed again – the rear LED flashed but there was no screen response. I notified the Business Manager by email over a week ago – he said he would pass the problem onto the maintenance section of CASA. I AM STILL WAITING to be contacted by CASA to have this fault fixed. It is about time the Board of CASA take a stick to the senior staff in this company – it has some very poor performers who treat customers with utter contempt!! I have extensively photographed the “progress”?? of this job and most if not all communications have been made by email. How long do YOU expect this company to resond to a potential fault at YOUR premesis ? Can you afford periods of 10 days without an operational security system ? I can understand delays of this magnitude if their installations have a high degree of installation/post installation faults which inundate the maintenance section - however CASA should have the courtesy to advise their customers of revisit in a timely manner !!!!

Brian Donaldson

06:20 15 Apr 19

Great Staff,Great Service,always on time and always very helpful would recommend to anyone,Fantastic

Gary

10:10 20 Mar 19

Excellent customer service.All staffs are always polite and helpful.Monitoring service is also on time and quick to respond.

Claire

02:26 19 Mar 19

Have been a customer of Casa for years and recently upgraded our alarm system. Great customer service, prompt, efficient and friendly and good price. Would recommend their services for any potential customer!

Dave Sullivan

03:45 07 Mar 19

Professional, easy to deal with, on time, excellent service.

Colin

02:27 03 Feb 19

Casa Security upgraded my existing security system. Great customer service! Highly recommended! On Time! The unit they installed is user-friendly. The alarm system works well, and I am more than satisfied with the results of the installation.

Renny Carroll

10:18 24 Nov 18

Really great service. Had a fault indicator come up on my security system and they assisted with fault finding and talking me through the solution over the phone....at no cost!!! Highly recommended.

mel Wright

10:00 30 Oct 18

We were very impressed with the customer service provided on the day - very thorough.

Jarrod Black

01:55 25 Sep 18

High workmanship and knowledge. Very pleased with Matt's skillset. Job well done!

Julie Weir

00:40 23 Jun 18

Exceptional service, fast installation, professional teams and reasonable price for a great product. I was particularly impressed with the team that installed the CCTV. They were polite, helped to ensure we understood the systems, cleaned up after themselves and did not rush away until we were happy. Great service!

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