Having security systems in place has helped reduce theft and criminal activity. When you’re gone from the office or your home, these devices also provide you with a sense of security and peace. However, there will be moments when your system will experience issues. In cases like this, you will need reliable security camera repairs by professionals. There are, however, specific troubleshooting solutions for your security camera that we will provide to assist you.
Before we get into that, you first need to know the different common issues you may encounter with your security system:
- The camera’s colours are incorrect.
- You only receive black-and-white images.
- It is not recording video.
- No video even when the LED lights are turned on.
- Horizontal lines appear in your CCTV footage.
- The security camera cannot connect to WiFi.
- The security camera playback is inoperable.
- The video on my CCTV is flickering.
- Inability to view security cameras remotely.
- The night vision does not function.
- The infrared doesn’t work.
- The DVR or NVR has green and red lights that are constantly blinking.
- The video lacks colour, is blurry, or does not respond.
- Your CCTV camera’s DVR is not recording anything.
- The video from the camera is choppy.
Now that we have identified some of the most common problems within security cameras let us dive into the solutions to solve them.
#1 Upgrade your security camera to the most recent client software and firmware.
This is a frequent cause of your security camera failing to connect via the software. The majority of companies provide regular upgrades to improve the capabilities of the security camera. One of the primary reasons you should upgrade your equipment is to improve the quality of your footage. HD cameras give considerable improvements in both live and recorded video quality.
#2 Check your camera’s video settings and your network’s speed to carry a video stream at the present resolution and quality.
If you often have choppy footage, checking your camera’s settings may be the solution. Having the proper CCTV camera settings create the difference between high-quality and low-quality footage. You should verify the video settings on your camera and ensure that your network is capable of carrying a video feed at the current resolution and quality levels. Multiple cameras with varying resolutions are used in security systems, although only one recording device is often used. Therefore, ensure that the recording equipment you purchase has a resolution capability equal to or more than that of your highest resolution camera.
#3 Examine your CCTV and DVR settings and ensure that permanent recording is enabled.
You may be dealing with a security system that is not recording anything. If that is the case, you will need to do this troubleshooting solution. Specific cameras are configured to take footage only at predetermined periods. For instance, your camera may be set to record on motion. This means that it only records when it detects motion in its surroundings. However, if you identified that your camera is set to record 24/7 but still fails to capture footage, then the problem may be in the system’s storage. To deal with this, you should ascertain that sufficient storage space is available on the recording medium of your DVR. It would help if you also considered deleting videos that are no longer necessary.
#4 Make sure that your camera is configured for nighttime operation.
Just like the previous problem, this issue may also be tied to the current configuration of your camera. The first step is to check if your camera is configured for nighttime operation. If the camera is a day-and-night model that should transition to night mode automatically, examine its ambient light configuration settings if any. Occasionally, the security camera’s lights will not illuminate at night due to faulty cable connections. Thus, you should also ensure that all connections, cables, and electricity are secure and intact.
#5 Conduct a visual inspection of the power connectors and cables.
It is imperative that you do this step regularly to ensure that there is no damage to your system. If your security cameras are wireless, verify the internet connection and confirm that they are successfully linked to the WiFi.
#6 Restart the surveillance camera.
Like most devices that exhibit any type of issue, one of the most common solutions is to reboot the entire system. Rebooting your security camera clears the cache, re-calibrates the settings, and updates connections. This may be accomplished on most systems by first unplugging the power plug while holding the reset button. The red PowerLED light will initially blink on for three seconds, then turn off for around fifteen seconds before flashing on for another second and turning off again. This procedure takes around 20 seconds, after which the camera will switch on. Following that, you can release the reset button.
#7 Solicit assistance from technical support.
Finally, if you have tried all the tricks in the book and still see issues in your security system, it is time to seek professional security camera repair services. If you believe your home security alarm or security camera system is malfunctioning or is not performing correctly, contact Casa Security immediately. When you work with Casa Security, you enter into a partnership in which we assist your security needs on an ongoing basis and are available 24 hours a day to protect the safety of you and your valuables.