Getting your house broken into can leave you with a horrible feeling- it hits you in your most vulnerable place. You can be left worrying for months, even years afterwards always wondering if or when it will happen again. In the decade between 2003-2013, burglaries...
Home surveillance is a booming industry worth in 2017 approximately 4.4billion dollars in Australia. The ubiquity of surveillance systems has come around largely due to the increased affordability of quality home security systems available on the market, allowing more...
The new Bosch G-Series is the company’s most powerful control panel yet. This integrated alarm solution is perfect for large-scale commercial security systems and is approved for combined UL commercial and intrusion and fire applications. If that wasn’t already...
An alarm system without alarm monitoring is like having a dog collar with no name tag and contact details. The alarm might go off, but who’s going to respond to the alarm if you’re not home? Here, we look at how alarm monitoring works and why it’s so important. What...
Do you want an easy and efficient way to keep your home safe and secure? In Australia, home break-ins cost everyday people and insurance companies roughly $700 million each year, which isn’t surprising considering 55% of Australians admit they sometimes forget to lock...
BEWARE - deal with this company AT YOUR PERIL ! On Monday 1 April CASA commenced the installation of a new security system to replace an operational DSC security system. With the approval of Bruce Savage, the Business Manager (who supplied me with the hardware) I pre-installed much of the system with the installer being left with installing 3 keypads, changing resistors in the sensors and installing an external module. A 3-4 hr installation lasted all day with the installer leaving totally confused. I was issued directives by the Business Manager to modify my professionally installed security cabling before a revisit as I was told this was the likely cause of the installation problems. Only one of the installed 3 keypads worked, one of the 3 keypads being a 7” LCD Touch screen monitor which cost over $400. After the installer left, I swapped the "faulty" IKON keypad with the other operational IKON keypad. The operational keypad worked in the position of the "faulty" keypad - a basic investigative exercise which disproved their analysis of the origin of the fault which they blamed on the existing cabling. Bosch AU later condoned this approach. I am a retired Telstra radio technician. After the installer left, I found the Touch keypad had the 4 wires jammed between the close fitting rear wall mounting bracket. The Touch screen was extremely difficult to remove - the body had been bent over the soldered wiring to fit into the fitting rear mount. I rebated into the brickwork the Touch screen cabling using the pre-provisioned Bosch cut-out in the rear wall mounting bracket intended for that use. The Touch screen then slid into the rear wall mounting bracket with ease. I advised the Business Manager by email of my findings and action – he could not/would not arrange for a revisit by the installer for approx 10 DAYS. On his return and faced with the evidence, the installer then reset the Bosch motherboard CPU and reprogram the system – amazingly, it all worked! After a few weeks, the Touch screen stopped working. I advised CASA of the fault by email on 29 Apr. The Touch screen required multiple repowering to operate. After about another week, the Touch screen failed again. From an email dated 5 May the Business Manager said he would pass the fault onto the maintenance section of CASA. I eventually received an email reply from CASA Service on 13 May who sent me an email directing me to carry out rectification work - see copy of email below. I refused and insisted CASA fix it themselves. Eventually the installer revisited my job and carried out the Maintenance Supervisor's directives. He saw the keypad was DOA and had to reboot the Touch keypad several times before it operated - he did not fix the fault. How long do you expect this company to respond to a potential fault at your premises? CASA should have the courtesy to advise their customers of a revisit in a timely manner! Response to "Owner's" comments below:
After advising Bruce Savage on 5 May of my systems fault, I received a response email on 13 May from the Service Manger which stated :
Bruce (Savage) here has let me know of your email with the fault on the keypad. I have a keypad that previously had timed out and appeared stuck however the next day it had restored. To adjust the settings to prevent screen time out I turned on the screen saver in the display settings on the keypad for a couple of minutes and set it to display a blank screen on the screen saver rather than a photo. If you let me know how that goes, as to whether any further issues arise. Ben Fisher Service Manager
1. So much for me "tampering" with the system.
2. May 15, sent emails & photos to Bosh AU. Intervention by Bosch (Sydney) on 15 May - they identified and directed me to fix CASA's fault.
3. I cut off communications with CASA? That not true! I sent an email on 15 May advising CASA of Bosch direct intervention.....after giving CASA 44 days to fiinalise the installation which they proved incapable - I had run out of patience !
CASA's skill & credibility? Explains CASA's umbridge ?read more
Have been a customer of Casa for years and recently upgraded our alarm system. Great customer service, prompt, efficient and friendly and good price. Would recommend their services for any potential customer!read more
Casa Security upgraded my existing security system. Great customer service! Highly recommended! On Time! The unit they installed is user-friendly. The alarm system works well, and I am more than satisfied with the results of the installation.read more
Really great service. Had a fault indicator come up on my security system and they assisted with fault finding and talking me through the solution over the phone....at no cost!!! Highly recommended.read more
Exceptional service, fast installation, professional teams and reasonable price for a great product. I was particularly impressed with the team that installed the CCTV. They were polite, helped to ensure we understood the systems, cleaned up after themselves and did not rush away until we were happy. Great service!read more